Always get the best available price for any Ranadi Villa

Get the lowest possible price of the villa accommodation you desired by making direct reservation through our website www.ranadivilla.com , or through our reservation team. Whenever you find a lower available price for the villa in question on a competing website prior or within 24 hours of booking your villa simply submit our Best Rate Guarantee Claim to us and we will create a new reservation for you regarding the lower price.

How to claim

After you have made a reservation at Ranadi Villa through our internet site, you take note of your confirmation number.
If within the following 24 hours you find a better rate for the same offer, (same villa, dates, room/villa category, and rate conditions) on another internet site, all you have to do is to complete the online form provided or click contact us at our website and request that the Best Rate Guarantee be respected. Our customer service team, after verifying the information, will confirm your reservation at the better price.

Applicability and Exclusion

Ranadi Villa applies exclusively to Ranadi Villa bookings, not including the sale of rate packages/special offers (including an offer proposed at the hotel, transport services or any other service related to the room booking).

The rates that covered by The Best Rate Guarantee has to be available to the public and available for reservation booking particularly excluded are:
Group rates, Corporate rates, Rates granted to event organizers, Rates granted to Ranadi Villa program, Rates granted to all partners and employees, Rates granted to Ranadi Villa employees

Type of the villa

The Best Rate Guarantee is only apply to the same type of villa as that which was booked on www.ranadivilla.com . The corresponding type of villa must be available on another websites at the time of claim verification by the Ranadi Villa customer service.

Dates and length of stay.

The Best Rate Guarantee applies to the same dates as the stay booked on www.ranadivilla.com . For claims concerning a booking of two or more consecutive nights (at the same villa accommodation), The Best Rate Guarantee applies on the basis of the price per night and not on the total amount of the stay.

Currency

If the rate found on another website is given in a currency different from that of the rate booked on www.ranadivilla.com Ranadi Villa customer service will convert this rate into the same currency as the rate offered on the website on www.ranadivilla.com

The exchange rate used will be the Ranadi Villa exchange rate in effect on the website www.ranadivilla.com  at the time of the initial reservation.

After the rate is converted, Ranadi Villa reserves the right to refuse a claim, especially if the difference between the rates is due to the fact that the two websites use different currency exchange rates.

Sales conditions

The sales conditions related with the rate on another website have to be the same as the sales conditions of the rate booked on www.ranadivilla.com in order for The Best Rate Guarantee to apply.

This concerns specifically: Prepayment and deposit requirements,
Cancellation conditions,
Conditions concerning modification of the reservation.

Complete a Claim

Access the online claim form at www.ranadivilla.com. Complete all required fields that must be filled in and the completed form validated. Every incomplete claim form will not be processed or send your screen shoot to us by email with in 24 hours after the booking made.

A claim may be made within the 24 hours following the booking made on the www.ranadivilla.com by the time on the reservation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours prior the arrival at the hotel, The Best Rate Guarantee does not apply.

Handling of claims

After the claim is verified by the customer service, The Best Rate Guarantee will grant your claim if it is meet all the terms and conditions of application. The customer service will send you an e-mail giving you the confirmation number of your reservation as well as the new rate applicable to your reservation.

In the case of a prepaid reservation rate, Ranadi Villa will reimburse the difference in price on the credit card initially debited online.

If the claim does not meet the conditions of The Best Rate Guarantee, the customer service will send you an e-mail stating that The Best Rate Guarantee cannot be applied.

In that case that if you wish to cancel the reservation made on www.ranadivilla.com, the sales conditions apply for those confirmed in the sales conditions presented on the site.

Initial rate of the hotel

At your departure from the villa, the rate confirmed by the customer service will be billed together with any other services not included in the reservation (restaurant, bar, etc.).

In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.

Liability

Ranadi Villa is not held accountability concerning any expenses that may occur from canceling a reservation, for all reservations made on any website outside of www.ranadivilla.com

Ranadi Villa has the right to change or terminate The Best Rate Guarantee and the terms and conditions at any time and without prior notice.

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